Dorothy Barclay has 35 years’ experience in hospitality.

Including brand development and customer service, small business leadership and Business development.

Dorothy completed Tourism and Hotel Management at CIT in Reid she  also studied Human resources /adult education at University of Canberra and recently completed small business and leadership certificate at Melbourne Business School.

Her extensive experience includes.

  • Teaching at School of Hospitality In Reid and Adult education CIT Woden
  • Owned  and operated Personalised Catering/ Customer service consultant.
  • Currently working in her family business focusing on brand development and customer service.
  • Member  Business and Leadership Industry Advisory group
  • Board director AFFIRM (Australian Foundation for Mental Health Research)
  • President Skal  International Canberra Tourism Forum.
  • Board Director Forrest Hotel and Apartments

Dorothy has a passion for customer service and believes that communication Community and cultural connection is key to a successful and vibrant business

Jerry Lissing has had 35 years’ experience in Hospitality Operations, Marketing, Brand Development, Customer Service, Project Development and Business Development.

His extensive experience includes:

  • Director of Marketing and Sales Fairmont Hotel Group – Also led the Project Development Team
  • General Manager Food and Beverage Services The Sydney Opera House and the Olympic Stadium, Homebush
  • General Manager Marketing and Sales- Flag and Choice Hotels and Resorts
  • Business Development Director DynCorp International (Defence Services)
  • Business Development Consultant to Grant Thornton Accountants, Minter Ellison Lawyers, Navy Canteens, Delaware North Hospitality and Compass Groups
  • Board Director of the South Sydney Rabbitohs and The Sydney Kings.
  • Founder and Director of Select Hotels International.

Jerry has a BA in Educational Leadership and a Graduate Diploma in Strategy and Policy from the University of NSW. He specialises in innovative business and marketing solutions and has led the development of some of Australia’s most iconic business and sporting brands. He is passionate about the need to improve the level of Customer Service in Australia and to elevate its importance as a major driver of business success. He adds considerable experience and value to our team.

Nick McEwen has over 5 years in both the retail and hospitality industry working to expand and maintain customer service relations.

As a front line Supervisor and Manager working in retail hospitality, functions and events Nick has developed a very customer focussed approach that has seen him promoted to Manager level in the Dobinson Bakery Group.

Throughout his time in these catering and hospitality, Nick has gained a vast experience in proving that age is just a number when it comes to providing customer service of the highest quality. Whether it is face to face with a customer in a front of house setting, or over the phone or email with an important stakeholder, Nick strives to offer the best service possible, every time.

Nick is a frontline trainer and works with our clients and their staff in a practical and leadership role delivering our proven training and operational systems built around delivering uncompromising excellence in customer service.